Frequently asked questions
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Premium keratin bond and weft hair extensions in a considered range of shades, plus the tools and aftercare to apply and maintain them.
Yes. All HUE extensions are made from 100% human hair that is ethically sourced and cuticle-aligned for softness and longevity.
With correct care, keratin bonds typically last 3–5 months before a move-up, and wefts are reusable. Maintenance every 6–8 weeks is recommended.
Match to your client’s mid-lengths and ends in natural daylight, and consider blending two adjacent shades. Explore our shade guide or request a sample.
Yes. HUE extensions can be toned, coloured (to a similar or darker level) and heat styled up to 180°C. We recommend using Heat Protect Mist.
Use sulfate-free shampoo and conditioner, avoid conditioner on bonds, brush gently from the ends up, and book a maintenance appointment every 6–8 weeks.
HUE extensions are designed for professional application. Our education options support stylists at every level.
We currently ship Australia-wide, including regional and remote areas, via Australia Post and StarTrack.
Standard shipping is $9.95 and free on orders over $199. Express shipping is $16.95. See Shipping & Returns for timeframes.
Yes — all prices are in Australian dollars and include GST.
Unopened, unused products can be returned within 14 days of delivery. For hygiene reasons, applied or opened hair cannot be returned unless faulty. Your rights under Australian Consumer Law are never affected. See our returns page.
Complete our trade application. We verify your professional status — usually within 1–2 business days — and email your login. Trade pricing then appears across the site when you sign in.
One-on-one education, an in-salon shadow program, team training packages and extension method and product education. Explore education.
Yes — attendees of HUE masterclasses receive a HUE certificate on completion.
